FAQs and 

Terms & Conditions

Find answers to our most common questions here. You may also view our Terms & Conditions at the bottom of the page.

How do I book helicopter transfers?
You can book directly with us on our website, or speak with our reservations team, info@helicopters.com.fj
Phone: +679 672 0410

Fax: +679 672 0172


Does your service operate year-round and is there a set schedule?

Yes, we operate 365 days of the year from sunrise to sunset, weather permitting.  In order to ensure we can accommodate every guest, we do not operate to a set timetable.  We schedule our flights to connect with international arrivals and departures and also fit in other requests where possible.  While we cannot accept booking requests for a specific time, we can in most cases accommodate requests for morning or afternoon transfers. We will notify our guests of their flight time the day prior or, in the case of the guest arriving from overseas, at their hotel after the close of business via the hotel front desk.

How long does it take to fly to the islands?

Flying time to the Mamanucas varies from ten to fifteen minutes dependent on the Island you choose to visit.  Flight times to the Coral Coast range between twenty and twenty-five minutes. For more information on flight times, please see our flight time pages on this website.

Where does the helicopter operate from?

Island Hoppers is based at Nadi Airport. We operate from this site as well as from Denarau, where we have a helipad at the Golf & Racquet club.



How do I get to the helipad?
If you are arriving on an international or domestic flight at Nadi Airport, our courtesy van will pick you up and deliver you to our helipad base where you can check in and wait in comfort in our air-conditioned lounge with complimentary cold drinks and free wi-fi. We also organize complimentary transfers from the lobby of your hotels within Nadi or Denarau, to our helipad.

What is the maximum number of passengers that can be transported in a helicopter?We can take a maximum of six passengers in one helicopter, however if there is a larger group, we will operate more than one helicopter.



Is there a minimum number of passengers?
We require a minimum of two seats to confirm a booking. 

If, however, there is one passenger only, please contact us to see if we can accommodate you.

Can I book a transfer from one Mamanuca Island to another?

Yes, you can!  Island Hoppers can transfer you from one island to another with no problem at all.  Just contact us or your resort tour desk to coordinate this for you.

Can I fly to other places in Fiji?

We can fly you to the Yasawas, Suva, Savusavu and beyond...just ask us!

Is there a baggage allowance?

We can usually only carry 15 kilos per passenger. However, if you do have more luggage, don't despair, we will be able to transport that to you on a later flight when possible or perhaps by boat, or if you really need it on the same flight, then we can try to make that happen with a small excess baggage fee. We also provide complimentary baggage storage at our airport base in case you wish to leave some bags behind to collect on your return from the resorts, just make sure you have a smaller bag with you to take to the island!

 

What about children’s prices?

We are proud to say that we do indeed cater for families to most destinations.  Those under 2 years of age can fly free as long as they can sit on their parent’s lap.  For those children aged 2-12 years – they only pay 70% of the adult rate.


Are Scenic Tours available?

Fiji is a country of stunning contrasts, from luscious green mountain ranges to beautiful tropical reefs, turquoise clear waters and islands. Our scenic flights allow you to experience this raw beauty of islands and mountains all from a breathtaking aerial view! 

 

We conduct four different scenic tours.  You can check our Tours and Packages page for more information on these tours.  We can also tailor make scenic and transfer packages for you. You need only ask.

 

If I am staying at Denarau – who can I see to organize a scenic tour?You can visit a tour desk at your hotel to book this in for you or you can always contact us directly at info@helicopters.com.fj, Phone: +679 672 0410, or Fax: +679 672 0172.  Our friendly staff will be able to advise you on the options that are available to you.



Do you have any other packages available?

We also offer other special packages which include private island excursions and special island day lunch packages. If you have something specific in mind, we can package it up for you! To know more on the awesome experiences that are available here in Fiji, visit our Scenic Tours, Day Trips and Packages pages on this website.  



What about a helicopter for our wedding?

Getting married in beautiful Fiji?! Imagine arriving in style on your wedding day.  (Dependent upon the location of your wedding ceremony)


Have that dramatic stylish entrance for the bride’s arrival or take a scenic flight on completion of your ceremony.  Whatever the choice, we can certainly work something out for you on your special day.
 

Terms & Conditions

Infants/Children Fares

  • 0-23 months - Free of charge if sitting on an adult's lap (no luggage allowance

  • 24 months-12 years - 70% of the adult fare

  • 13 and above - Full Adult Fare


Booking Procedures

  • E-mail helicopter and fixed wing booking queries to info@helicopters.com.fj. (A confirmation will be returned by email within 24hrs.)

  • You can also confirm your bookings online on this website. Should you have any queries regarding your online booking, please contact our reservations team by Phone: +679 672 0410; Fax: +679 672 0172. 


Flight Times
Although departure times are confirmed at the time of booking – actual times are subject to change due to flight scheduling. Flight schedules are completed the day before travel. Island Hoppers will confirm departure times ex the Resorts the day before.

 

Check-in and Boarding

Check in is required 30 minutes prior to departure at the Island Hoppers Lounge, Bradfield Drive, Nadi Airport for both Helicopter and Fixed Wing Flights.


Baggage Allowance - Helicopter

15kg per person, excess baggage will be charged on arrival. Over 15kg allowance will be charged at FJD$25 per kilo or sent on the next available flight or left in storage at our hangar.

Baggage Allowance - Fixed Wing

23kg per person, excess baggage will be charged on arrival. Over 23kg allowance will be charged at FJD$25 per kilo or sent on the next available flight or left in storage at the hangar.

Taxes

  • Fiji Government 9% VAT, 6% Service Turnover Tax and 10% Environment & Climate Adaptation Levy and are subject to change in accordance with Fiji taxation changes

  • Airport and ALTB taxes and levies are included in the fare. These are subject to change and will be transparently passed on as and when adjusted by the authorities.

  • Rates are subject to change due to major increases in oil or fuel prices, VAT and or STT increases and currency devaluation
     

Cancellation Policy - Helicopters

  • Any reservation cancelled after 14 days of booking will be charged at FJD$100 per person cancellation fee.

  • Any reservation cancelled after 5 days of booking, within the month of travel will be charged at FJD$100 per person cancellation fee.

  • Any cancellation within 72 hours of travel or no show will be charged as per full rates.

Flight Hours
We fly within daylight hours (typically 6.30am – 5.30pm).

Scenic Flights and Island Day Packages

  • Are subject to availability.

Cancellation Policy – Fixed Wing

  • Any reservation cancelled after 14 days of booking will be charged at FJD$100 per person cancellation fee.

  • Any reservation cancelled after 5 days of booking, within the month of travel will be charged at FJD$100 per person cancellation fee.

  • Fare is 50% refundable if booking is cancelled before 14 days of departure

  • Cancellation inside 14 days of departure is non-refundable

  • “No shows” will result in cancellation of sector and value of ticket being forfeited

  • Change fee of FJD$100 per person per date change

Carriage of Passengers

  • IHL will exhaust all reasonable steps to deliver an on-time schedule. Delays, weather disruptions and cancellations will be managed in accordance with industry best practice and standard, we suggest all passengers have travel insurance.

  • Island Hoppers is a charter-based airline and flight times may vary slightly from those originally published due to daily flight scheduling.

  • Any alterations or amendments will be communicated to the client/passengers and resorts ahead of the date of travel.

  • Should weather conditions mean that flights cannot be carried out and no alternative transport can be arranged, passengers may be required to overnight which would be at their own expense. If passengers choose to take alternative transport this is their choice and standard cancellation terms apply to IHL flights.

  • Travel insurance is encouraged.

 

Payment Terms - Helicopter

  • Invoices will be sent the day after the first flight is flown.

  • Flights taken between the 1st and 15th of the month are due by the 25th of that month.

  • Flights taken between the 16th and the 30th/31st of the month are due on the 10th of the following month.

Payment Terms – Fixed Wing

  • Invoices will be sent the day after the first flight is flown.

  • Flights taken between the 1st and 15th of the month are due by the 25th of that month.

  • Flights taken between the 16th and the 30th/31st of the month are due on the 10th of the following month.


Monetary Fluctuations

  • The rates outlined are based on current exchange rates and are subject to immediate change in the event of a devaluation or severe fluctuation in exchange rates.

Copyright 2019 Island Hoppers. Created by Jennica Blair.

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